Flair Help Centre

Accessible Services

• Emotional Support Dogs
• Hearing
• Medical Devices and Oxygen
• Non-Visible Disabilities
• Personal Mobility Aids
• Service Animal or Emotional Support Animal?

See all 12 articles

Prepare for Travel

• Connections Between Flair Flights or Other Airlines
• Does Flair Have an App?
• Domestic Travel Documents | Identification Requirements Within Canada
• NEXUS Cards
• Transborder or International Travel Documents | Identification Requirements for Travel Outside Canada

Family Travel

• Car Seats as Baggage | Child Restraint Devices Onboard
• Do I Need to Pay to Sit Next to my Child?
• Expectant Mothers
• Travelling with Infants (Under 2 Years Old) | Infant Seating and Baggage Fees
• What Happens if My Infant Turns 2 During My Trip?

Name Changes and Corrections

• Autofill Mistakes and Changing Name Order
• Middle Names and Name Additions or Removals
• Nicknames and Major vs Minor Corrections

Refunds, Compensation, and Passenger Rights

• Cancelling for Extenuating Circumstances
• Passenger Rights | Rebooking and Assistance for Disrupted Flights | Compensation Eligibility
• Tourism Tax Exemptions for Mexican Residents and Citizens / Exenciones del Impuesto de Turismo Mexicano

Baggage & Bundles | Optional Fees | Ticket Resale

• Flair Resell (Ticket Resale)
• Will I Have to Size My Bag?

Payments, Credits, and Vouchers

• Future Travel Credits
• Travel Vouchers

Scams and Fraud, Unauthorized Payments, and Flair Contacts

• Common Fraud and Scams | Reporting Fraud and Scams
• Official Contact Channels
• Unauthorized, Duplicate, or Incorrect Charges