Non-Visible Disabilities

We recognize that not all disabilities are visible and every customer deserves to be treated with dignity, understanding, and care. If you're travelling with a non-visible disability, we're here to support you.

You don’t need to disclose your diagnosis to receive support. We're committed to offering respectful, confidential assistance tailored to your needs. If none of the options below meet your needs, you can choose to have a note added to your file stating that you have a non-visible disability.

What Can You Do to Request Assistance?

If you would benefit from additional time, guidance, or support while travelling, we encourage you to let us know in advance, but you may also just speak to a Flair agent at the airport on your day of travel.

If you require further accommodations (Example: special seating, a gate escort, service dog, emotional support dog, or support person) please check out the relevant pages. We may request a Medical Accommodation Form if it is needed to confirm the type and severity of your allergy so we can arrange the appropriate accommodation. This form needs to be completed by your physician and emailed to Flair Accessibility Services at [e-mail] at least 48 hours before departure.

Every request is handled with care and reviewed to determine how we can best support you. Once your request is approved, we will confirm your arrangements in writing.

What Can We Do?

While not all accommodations require pre-approval, some may need coordination in advance. We may be able to offer:

• Pre-boarding to give you extra time to get settled
• Clear, step-by-step instructions or visual aids
• Assistance in understanding inflight announcements
• Gentle reminders or check-ins during your journey
• Support navigating the airport or inflight experience

We are always working to improve our service and welcome feedback about your experience.

What Can’t We Do?

We cannot guarantee accommodations for medical and accessibility requests submitted less than 48 hours before departure, though we will make reasonable efforts to do so.