Connections Between Flair Flights or Other Airlines

Connections Between Multiple Flair Flights

Flair does not sell connecting flights, even within our network, and all legs are considered point-to-point. Flair is not liable for reaccommodating, providing refunds, or redirecting baggage to their final destination if a passenger intends to connect between two or more Flair flights on separate bookings and misses their flight. 

These itineraries are called "self-connecting", and you are still required to check-in and present yourself at the gate or pre-security counter by the same cut-off times as if you were beginning a new trip.

Please note that some third-party booking websites or travel agencies may sell you an itinerary claiming to connect you within Flair's network. These are still considered self-connections. We recommend booking directly on flyflair.com to avoid any confusion. 

Connections to/from Flair and Another Airline

Flair does not directly support connecting flights between our flights and other airlines. Flair is not liable for reaccommodating, providing refunds, or redirecting baggage to their final destination if a passenger intends to connect between Flair and another airline and misses their flight. 

Please note that some third-party booking websites or travel agencies may sell you an itinerary between Flair and another airline with "missed connection and/or baggage guarantees". These protections are not provided by Flair. Please contact your booking provider if you have questions about these products. 

When Can I Claim Compensation or a Refund?

Passengers travelling on Flair have certain rights under Canadian Air Passenger Protection (APPR) regulations. We've provided some examples below to help you understand when these apply. 

• Example: Your first Flair flight was disrupted (and you are connecting to either Flair or another airline), causing you to miss the counter check in deadline and/or arrive at the boarding gate too late for your second flight. 
  • Eligibility: You could be eligible for passenger rights on your first Flair flight. However, we are not liable for any expenses incurred for your onward journey (e.g., rental car, alternate flights, hotels, meals). 
• Example: You are travelling on another airline, and their disruption caused you to miss your Flair flight.
  • Eligibility: You are considered a no-show and not eligible for compensation from Flair. Even if you rebook with us, we are not liable for any expenses incurred for your onward journey. Your new reservation will be subject to the fare and optional charges available at the time of rebooking. However, you may have a claim to passenger rights from the first carrier. Please contact the first carrier with any questions related to their passenger rights.

Will I have to Exit Security?

• If you are travelling with checked baggage (and you are connecting from Flair or another airline), you will have to collect your baggage at the baggage claim, visit our pre-security check in counter by the bag drop deadline, and present yourself at the boarding gate before doors close. 
• Most passengers are issued mobile or PDF boarding passes during online check in. If you do not have a boarding pass and your connecting airport requires one to transfer, you will have to exit security and visit our airport check in counter. 
• If you already have a boarding pass and no checked bags, you may proceed directly to the Flair gate. Please leave enough time to complete bag sizing and/or document verification (if required) before boarding closes.