Autofill Mistakes and Changing Name Order

Auto-fill Name Corrections

Occasionally, your browser will auto-fill in the name fields. However, as there are multiple opportunities to confirm the information during the booking flow, we do not waive fees in auto-fill situations.

• If the correction to a name is 3 or fewer characters, it will be considered a minor name correction. 
• If the correction to a name is 4 or more characters, it will be considered a major name correction.

Name Adjustments to Match ID Formats

Please contact our contact centre if you notice that the order of your first, middle, and/or last name on your reservation don't match the order on your ID. Both the name correction and contact centre fees will apply.

Passengers Without a First or Last Name on ID

• If you do not have a last name or first name on your ID, and enter a random name to complete the booking, you will be denied boarding and must purchase a new ticket.
• If the first name is repeated in both fields, it can be changed to FNU (First Name Unknown) or LNU (Last Name Unknown) without a fee. If you cannot complete this online, please contact our contact centre through one of our official channels.

How to Correct a Name Online

1. Manage your booking at res.flyflair.com
2. Enter your last name and reservation code (PNR)
3. Once on the “here’s your reservation page”, click on the link “correct personal information”
4. Click on “change name / fix spelling”
5. A pop-up will appear to enter the new, correct name
   • For minor name corrections (3 or fewer characters) a pop-up will appear to confirm the change
   • For major name corrections (4 or more characters), a pop-up will advise the you that a fee will apply
6. Once the correction is complete, it will appear on the itinerary

Third-party (travel agency) Reservations

If you purchased your reservation through a third-party agency, please contact your booking provider/travel agent to make the corrections to the name(s) on the reservation.