Nicknames and Major vs Minor Corrections

Nickname Mistakes

If you accidentally typed in your nickname instead of the legal name that appears on your ID, the number of characters that you need to add or change will determine the applicable fees. As you are provided with multiple opportunities to confirm the information during the booking flow, we do not waive fees in nickname situations that are considered major corrections. 

Minor Name Corrections

A minor name correction is a change involving 3 or fewer characters.

• To perform a minor name correction online (including corrections) no fee(s) will apply.
• To perform a minor name correction (including corrections) with an agent via the Contact Centre, the contact centre transaction fee will apply.
• Middle names can be added or removed from reservations for a fee.

Major Name Corrections

A major name correction is a change involving 4 or more characters.

Examples:

Name on Reservation	Name on Identification	Action
Kim SMITH	Kimberly SMITH	Charge Name Correction Fee
Kim SMITH	Kim PETERS	Not change permitted - change to a different person
Smith JOHN	John SMITH	Charge Name Correction Fee.  Please see our Name Order article for more information
Kim Maria SMITH	Kim SMITH	If Maria is listed as a middle name on the reservation: no charge If Maria is listed as part of the first name: Charge Name Correction Fee Please see our Middle Names article

• To perform a major name correction online, the fee name correction will apply. This fee is per passenger, per PNR.
• To perform a major name correction with an agent via the Contact Centre, both the name correction and contact centre fees will apply
• Autofill errors are subject to the standard name correction fee. Please see our article on Autofill mistakes for more information.

How to Correct a Name Online

1. Manage your booking at res.flyflair.com
2. Enter your last name and reservation code (PNR)
3. Once on the “here’s your reservation page”, click on the link “correct personal information”
4. Click on “change name / fix spelling”
5. A pop-up will appear to enter the new, correct name
   • For minor name corrections (3 or fewer characters) a pop-up will appear to confirm the change
   • For major name corrections (4 or more characters), a pop-up will advise the you that a fee will apply
6. Once the correction is complete, it will appear on the itinerary

Third-party (travel agency) Reservations

If you purchased your reservation through a third-party agency, please contact your booking provider/travel agent to make the corrections to the name(s) on the reservation.