We follow the guidelines of the Canadian Air Passenger Protection Regulations, which provide passengers travelling on Flair certain rights to compensation, refunds, rebooking, and eligibility for meals and accommodation, depending on the length and reason for the disruption.
APPR Overview
APPR entitlements depend on the following two requirements by us:
- Communication: How far in advance did we inform you about your delay or cancellation?
- Disruption Reason: Why did we delay or cancel your flight?
Assistance During a Delay or Cancellation
We are required to provide you with the assistance below if:
- The disruption was within our control, including if required for safety
- We informed you of the disruption less than 12 hours before the original departure time on your ticket
- You waited at the airport for 2 hours or more after that departure time
Meals
You are entitled to food and drink in reasonable quantities. Check your email or text for a link to a voucher to purchase food and drinks through our approved vendors at the airport. The link will tell you where this voucher is accepted.
Hotels or Alternate Accommodation
If the disruption requires you to wait overnight, please check your text or email for further instructions.
Means of Communication
If you require assistance connecting to WiFi, please ask the airport staff at the gate.
Rebooking and Refunds
If the disruption is within our control, including if required for safety, you have the following options:
- Continue Travel with Flair: We will rebook you on the next reasonable Flair routing from the same airport to the destination airport, departing within 9 hours of your original departure time. Check your email or text for your new flight information.
- If we cannot rebook you within 9 hours on Flair, check your email or text for a link to rebook yourself on another airline free of charge.
- Request a Refund (Find Your Own Way There): If you are not satisfied with our options, or the options we present don't match your travel needs, you can cancel your reservation for a refund to your original form of payment. The text or email you receive to rebook yourself will also have a link to cancel for a refund. Once you choose to cancel for a refund, Flair is no longer responsible for any expenses incurred for onward travel.
If the disruption is outside of our control (such as weather), you have the following options:
- Continue Travel with Flair: We are required to rebook you on the next reasonable Flair routing from the same airport to your destination airport, departing within 48 hours of your original departure time. Check your email or text for your new flight information.
- If we cannot rebook you within 9 hours on Flair, check your email or text for a link to rebook yourself on another airline free of charge.
- Request a Refund (Find Your Own Way There): If you are not satisfied with our options, or the options we present don't match your travel needs, you can cancel your reservation for a refund to your original form of payment. The text or email you receive to rebook yourself will also have a link to cancel for a refund. Once you choose to cancel for a refund, Flair is no longer responsible for any expenses incurred for onward travel.
**If we rebook you on another carrier and they cancel or reschedule your new itinerary due to their own operational constraints, and their new itinerary does not work for you. Please reach back out to our disruption team to help find another suitable routing.
Compensation for Inconvenience
You are only eligible for compensation if the delay is within our control AND not related to safety, AND you arrived at least 3 hours after your scheduled time of arrival.
Cancellations due to safety or outside of our control are not eligible for compensation.
Advance Notice Requirement: You are not eligible for compensation if we notified you of a disruption more than 14 days in advance of your scheduled departure time.
Filing Requirement: Compensation requests will only be approved within 1 year of the disruption.
Double Filing: If you were denied boarding and already claimed compensation, you are not eligible to additionally claim compensation for delays or cancellation disruptions.
If you think that your disruption meets all the criteria above, please submit our APPR Claim Form.
Compensation owed depends on how late you arrived at the final destination on your ticket (not the length of any delays that occurred during travel):
| Delay After Scheduled Arrival Time | Compensation Owed (CAD) |
| 3 hours or more, but less than 6 hours | $400 |
| 6 hours or more, but less than 9 hours | $700 |
| 9 hours or more | $1000 |
| You requested a refund (instead of letting us rebook you) | $400 |
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