Common Fraud and Scams | Reporting Fraud and Scams

If you have any concerns about the authenticity of an account on social networks, or if you receive a suspicious email, please contact us through any of the approved channels in this article.

Online search engines may suggest fake customer service phone numbers. Do not proceed even if the caller or website appears to have your personal information and/or booking details. If you suspect that the person you're speaking to is not Flair, please hang up and contact us through one of our official contact channels. 

Please visit our official contact channels article for instructions to identify our phone number and website.

Common Fraud

Payment Demands Over the Phone

Flair will never ask you to deposit money or provide credit card information over the phone.

• New Bookings: Customers who create new bookings over the phone with our contact centre are directed to finalize payment for their reservation through our secure reservation platform at res.flyflair.com to guarantee their reservation. 
• Overbooking: Overbooking compensation and assistance are only handled at the departure gate. Anyone asking for payment to confirm a seat is not legitimate. 

Phishing and Social Media Scams

• Fake customer service social media accounts, phone numbers, or websites. 
• Fake webforms to claim compensation or refunds
• Fake ads or contests directing you to contact someone appearing to be Flair to redeem or book an offer

Fake or Unsolicited Job Offers

Flair will never ask you to deposit money, request personal information to secure a job offer, or send unsolicited job offers. If you're interested in joining our team, please visit the careers page at the bottom of our website at flyflair.com.

Airline Ticket Fraud / Fake Travel Agencies

• Criminals use stolen, compromised or hacked credit card details to buy airline tickets
• The criminals offer these tickets for sale at bargain prices via professional-looking websites or social networking accounts which appear to be for legitimate travel agencies or agents
• The criminal ‘travel agents’ ask for immediate payment, typically by cash, bank transfer or virtual currencies
• After receiving your payment, the criminal sends you the flight booking confirmation – with their original purchase details deleted. If the credit card owner reports the fraudulent purchase during your trip, you could be stranded with no way to return home.

There are some red flags to look out for when you see a flight to your dream destination advertised for an extremely low price:

• Is the ticket price significantly cheaper than anywhere else? – Since they make 100 percent profit, criminals will offer bargain prices to entice you to take their ‘deal’
• Is the departure date in the next few days? – Criminals will offer fraudulently purchased tickets only one or two days before the flight (or even the same day), before the real credit card owner notices the fraud and cancels the ticket
• Are you asked to pay in cash or via bank transfer? – With these methods, your money is gone instantly and you have little recourse to get it back in case of fraud
• Does the travel agency’s website/social media account provide a full range of contact details, including a physical address and landline telephone number? – If not, do some research to confirm it is a legitimate, certified travel agency before purchase. 

Reporting Fraud

While it is unfortunate that the passenger has been victimized, we cannot be held liable for any damages that have occurred during the commission of this crime. 

• Avoid clicking links or opening attachments in unsolicited emails. Please forward any suspicious emails to us along with any additional information that can help us determine the next steps. 
• Contact the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you have any concerns about the authenticity of an account on social networks, or if you receive a suspicious email or call, please contact us through any of the approved channels in this article.