Hearing

Note: Special requirements apply if you are deafblind or if you don't consider yourself self-reliant.

We’re committed to making air travel more accessible for all customers, including those who are hearing impaired. We offer a range of services to support your independence and comfort throughout your journey.

At the airport

Many airports have hearing loops, sign language and sign language interpretation available. To find out what is available at the airport(s) you are travelling through, please visit the accessibility section of their website directly.

If you don’t consider yourself to be self-reliant in the context of your travel, you will need to be accompanied by a Support Person.

Requesting Hearing Assistance

If you are Deaf or have a hearing impairment and require assistance, we encourage you to submit a Medical Accommodation Form. This form needs to be completed by your physician and emailed to Flair Accessibility Services at [e-mail] at least 48 hours before departure. Once your request is approved, we will confirm your arrangements in writing.

What Can We Do?

We’re dedicated to ensuring all customers have a comfortable and accessible flight experience. Below, we outline our support for customers with hearing impairments.

• Pre-boarding to allow extra time to settle
• Our inflight crew can assist you with:
  • Reviewing the aircraft layout and seat amenities (location of washrooms and exits, location and operation of any controls at your seat)
  • Providing an individualized briefing on safety procedures for take-off and landing, inflight announcements, and meal and beverage services.
  • Helping to access the onboard entertainment (with closed captioning and audio description where available)
• Flair can provide you with an escort to the departure gate. Once there, the representative cannot remain with you but will periodically check in to inquire about your needs and attend to them.
• Flair can also provide guided assistance curbside-to-gate through check-in, security, and boarding (and gate-to-curb). If this service is required you will need to submit the request through Flair Accessibility Services.

What Can’t We Do?

We cannot guarantee accommodations for medical and accessibility requests submitted less than 48 hours before departure, though we will make reasonable efforts to do so.

If you need further assistance, you may be eligible for our Medical Accommodation Program, which allows you to travel with a support person. Contact Flair Accessibility Services for more details.