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Should I Request a Service Dog or an Emotional Support Dog (ESD)?We welcome customers travelling with trained service dogs and emotional support dogs (ESD) to ensure a smooth and comfortable journe...

We welcome customers travelling with Emotional Support Dogs (ESD) and ensure a smooth and comfortable journey. We recommend starting this process at the time of booking so we have enough time to re...

We recognize that not all disabilities are visible and every customer deserves to be treated with dignity, understanding, and care. If you're travelling with a non-visible disability, we're here to...

Note: Kids 8 to 11 with severe allergies must travel with a parent or caregiver or a support person 16 or older, as do youth 12 to 18 if they are not able to self-administer their medication. Your ...

Note: Special requirements apply if you are deafblind or if you don`t consider yourself self-reliant   We’re committed to making air travel more accessible for all customers, including those who a...

Note: Special requirements apply if you are deafblind or if you don't consider yourself self-reliant. We’re committed to making air travel more accessible for all customers, including those who are...

We allow customers to bring Portable Oxygen Concentrators (POC), CPAP, BiPAP, and other battery-powered devices as carry-on luggage. The following guidelines apply to ensure the device meets our re...

We want your seating to work comfortably for you. Let us know your needs in advance, and we’ll do our best to accommodate them — taking your preferences into account when finding the seat or cabin ...

At Flair, we’re committed to making travel easier for customers who use mobility aids. Whether you’re bringing a cane, walker, or battery-powered wheelchair, here’s everything you need to know befo...

Note: A self-reliant traveller is self-sufficient and able to take care of their personal needs during the flight beyond the assistance services we offer.If you require the assistance of a Support ...