Vision

Note: Special requirements apply if you are deafblind or if you don`t consider yourself self-reliant

We’re committed to making air travel more accessible for all customers, including those who are blind or have low vision. We offer a range of services to support your independence and comfort throughout your journey.

If you’re blind or have low vision, you can reach out to us with your questions by calling:

1-833-711-2333 (toll-free for Canada and the United States)

If you don’t consider yourself to be self-reliant in the context of your travel, you will need to be accompanied by a Support Person.

What Can You Do to Request Assistance?

If you are blind or have a visual impairment and require assistance, we encourage you to submit a Medical Accommodation Form. This form needs to be completed by your physician and emailed to Flair Accessibility Services at [e-mail] at least 48 hours before departure. Once your request is approved, we will confirm your arrangements in writing.

What Can We Do?

We’re dedicated to ensuring all customers have a comfortable and accessible flight experience. Below, we outline our support for customers with vision impairments.

• Flair can provide you with an escort to the departure gate. Once there, the representative cannot remain with you but will periodically check in to inquire about your needs and attend to them
• Pre-boarding to allow extra time to settle
• Upon request, our inflight crew can assist you with:
  • Helping to locate your seat
  • Helping to store your carry-on baggage
  • Reviewing the aircraft layout and seat amenities (location of washrooms and exits, location and operation of any controls at your seat)
  • Providing an individualized safety briefing and Braille safety feature cards
  • A description of meal and beverage offerings, unwrapping food, cutting large portions, and describing the locations of items on your tray
  • Helping to access the onboard entertainment
  • Accompaniment between your seat and the lavatory. Please note that cabin crew cannot assist with personal hygiene, and if you need help past the washroom door, you will need to be accompanied by your Support Person.
• Flair can also provide guided assistance curbside to gate through check-in, security, and boarding (and gate-to-curb). If this service is required, you will need to submit the request through Flair Accessibility Services.

Service Animals

Customers who are Deaf or hard of hearing may travel with a certified service dog. If you are travelling with a certified service dog, you will need to submit the Medical Accommodation Form. This form needs to be completed by your physician and emailed to Flair Accessibility Services at [e-mail] at least 48 hours before departure. This form needs to be completed by your physician and emailed to Flair Accessibility Services at [e-mail] at least 48 hours before departure.

What Can’t We Do?

Inflight crew cannot assist with administering medication, food, or personal hygiene, and if you need help past the washroom door, you will need to be accompanied by your Support Person.

We cannot guarantee accommodations for medical and accessibility requests submitted less than 48 hours before departure, though we will make reasonable efforts to do so.

If you need further assistance, you may be eligible for our Medical Accommodation Program, which allows you to travel with a support person. Contact us for more details.