Severe Allergies

Note: Kids 8 to 11 with severe allergies must travel with a parent or caregiver or a support person 16 or older, as do youth 12 to 18 if they are not able to self-administer their medication. 

Your safety and comfort are our priorities. We understand the challenges faced by customers with severe allergies and are committed to offering clear guidance and support to help manage allergy-related concerns during your journey.

As a public transportation provider, Flair cannot guarantee an allergen-free cabin. While we do serve nuts onboard and do our best to reduce risk, products available for purchase on board or brought by other customers may contain ingredients that are allergens for you. Trace allergens could be present in snacks or residues on surfaces.

What Can You Do?

If you have a life-threatening allergy, we encourage you to take the following precautions:

1. Notify Us in Advance

Submit a Medical Accommodation Form at least 48 hours before departure. This allows our team time to review your request and coordinate appropriate support. This form needs to be completed by your physician and emailed to Flair Accessibility Services at [e-mail] at least 48 hours before departure

2. Bring Your Own Medication

You are responsible for:

• Bring auto-injectors (e.g., EpiPens) or other prescribed allergy medication in your carry-on.
• Ensure all medication is easily accessible during your flight.
• Being aware that the Flair crew does not carry epinephrine and is not permitted to administer medication.

3. Wipe Down Your Seating Area

We recommend bringing your own alcohol- or disinfectant-based wipes to clean surfaces such as tray tables, seatbelts, and armrests before use.

4. Pack Your Own Food

You are welcome to bring your own allergy-safe snacks or meals on board. Be sure to follow CATSA’s security screening guidelines for carry-on food items.

What Can We Do?

• If you require any of these accommodations, they will need to be requested through the Medical Accommodation Form. This form needs to be completed by your physician and emailed to Flair Accessibility Services at [e-mail] at least 48 hours before departure
• Create a Buffer Zone – We can create a designated group of seats on board the plane called a Buffer Zone, where the customers seated near you will be requested to refrain from consuming or using your allergen (Example: not consuming nuts or using a scented product). If you are allergic to cats or dogs, we can restrict customers travelling with cats and dogs from being seated in the zone. This designated area enables our crew to help minimize your risk of exposure.
• Public Announcements – At your request, a public announcement can be made to notify other customers of your allergy and request cooperation.
• Preboarding—You can ask to board ahead of others so that you can deep clean your seat of any potential allergens. Please arrive at least 30 minutes ahead of the recommended boarding time for this. If you choose not to board ahead, we may ask you to board after other customers so that our agents can better help you.
• Rebook Your Flight – If a customer is not comfortable flying, we will book them on the next available Flair flight to their original destination at no additional cost.
• Provide A Refund – Customers who elect not to travel at all will receive a full refund of the flight cost (base fare plus taxes and surcharges). Refunds cannot be issued after the flight has departed.

What Can’t We Do?

• We cannot guarantee a nut-free or allergen-free cabin.
• We cannot guarantee accommodations for medical and accessibility requests submitted less than 48 hours before departure, though we will make reasonable efforts to do so.
• We do not allow the use of personal air purifiers or ozone generators during flight.
• We do not assume liability for the information on the ingredient labels of the packaged food items we serve.