Support Person

Note: A self-reliant traveller is self-sufficient and able to take care of their personal needs during the flight beyond the assistance services we offer.

If you require the assistance of a Support Person while travelling within Canada, Flair Airlines will provide an additional seat at no charge for the fare. Applicable taxes and fees set by airport authorities and the federal government will still apply.

A Support Person may be required if you do not consider yourself self-reliant for the purposes of air travel and require assistance with:

• Eating meals, taking medications, or using the washroom
• Transferring to and from your seat*
• Orientation, communication, understanding, and acting upon emergency instructions
• Evacuating in the event of an emergency

*Our inflight crew will be available to assist with transferring you to and from your seat.

How to Request a Support Person

• For travel within Canada: 
• Complete your booking for all customers except the Support Person 
• Then, immediately call the Accessibility Desk to have an agent create a booking for your Support Person and assign your seating. 
• For travel originating or terminating in another country: 
• Complete your booking for all customers including the Support Person 
• Then, immediately call Flair Accessibility Services to have an agent assign your seating.  
• Submit your Medical Accommodation Form
• If you need to change your Support Person before travel, please contact Flair Accessibility Services at least 48 hours before departure, and we will make the change for free. 

Once approved, we’ll provide written confirmation of your seating arrangements.  

Age and Responsibility Requirements

• You must be at least 8 years old to travel with a designated support person. 
• Your support person must be at least 16 years old and be self-reliant without requiring personal assistance from our crew or others (including the use of a service dog). 

• Neither you nor your support person may be responsible for a child under 8 years old during the flight. 

Seating Requirements

• For safety reasons, you and your support person cannot be seated in an exit row. 
• You must be seated either next to each other or directly across the aisle. 
• You must submit the Medical Accommodation Form at least 48 hours before departure so we may assign you adjacent seats to accommodate your needs.